Cancellation Policy

1. No right of withdrawal for entrepreneurs

The right of withdrawal applies only to consumers within the meaning of § 13 BGB (German Civil Code). Entrepreneurs (§ 14 BGB) have no right of withdrawal.

2. Exclusion of the right of withdrawal for custom-made products

Since our Raufomat products are manufactured individually according to customer specifications, there is no right of revocation or return in accordance with § 312g para. 2 no. 1 BGB (German Civil Code).

3. Right of withdrawal for standard products (if offered)

If, in exceptional cases, standard products (not custom-made products) are sold, the following applies:

• Consumers have the right to withdraw from the contract within 14 days without giving any reason.
• The period begins on the day on which the consumer or a third party designated by the consumer receives the goods.
• To exercise this right, a clear statement via cancellation form, by letter, or by email to:

RAUFOMAT Feeding Systems Bischof & Haslinger GbR
Dorfstr. 90
17375 Hintersee
info@raufomat.de

• Upon receipt of the revocation, we will confirm this immediately by email.

4. Consequences of revocation

• In the event of an effective revocation, the received services must be returned.
• The purchase price will be refunded using the same payment method that the customer used when placing the order.
• The refund will be made as soon as we have received the goods or proof of return has been provided.
• The consumer shall bear the costs of the return shipment.

END OF THE CANCELLATION POLICY